Criteria for optimal web design (designing for usability)

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Criteria for optimal web design (designing for usability)
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Bibliografia

Bauer, D., & Cavonius, C., R. (1980). Improving the legibility of visual display units through contrast reversal. In E. Grandjean, E. Vigliani (Eds.), Ergonomic Aspects of Visual Display Terminals (pp. 137-142).London: Taylor & Francis.

Benway, J.P. (1998). Banner blindness: The irony of attention grabbing on the world wide web. Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, USA, 1, 463-467.

Benway, J. P., & Lang, D. M. (Dec/1998). Banner blindness: Web searchers often miss "obvious" links, Internetworking, 1.3. Retrieved 8/20/02: http://www.internettg.org/newsletter/dec98/banner_blindness.html

Bernard. M. (2002). Examining the Effects of Hypertext Shape on User Performance. Usability News, 4, 2. http://psychology.wichita.edu/surl/usabilitynews/42/hypertext.htm

Bernard. M. (2002). User Expectations for the Location of Common E-Commerce Web Objects Usability News, 4. 1. http://psychology.wichita.edu/surl/usabilitynews/41/web_object-ecom.htm

Bernard, M. (2000). Finding information on the Web: Does the amount of whitespace really matter? Usability News 2.1. http://psychology.wichita.edu/surl/usabilitynews/2W/whitespace.htm

Bernard, M (2001). Developing schemas for the location of common web objects. Usability News 3.1. http://psychology.wichita.edu/surl/usabilitynews/3W/Web_object.htm

Bernard, M. (2000). Constructing user-centered websites: The early design phases of small to medium sites. Usability News 2.1. http://psychology.wichita.edu/surl/usabilitynews/2W/webdesign.htm

Bernard. M. (2000). Examining user expectations of the location of web objects. ITG Internetworking 3.3 [Online]. http://www.internettg.org/newsletter/dec00/article_bernard.html

Bernard, M. (1999). Preliminary findings on the use of sitemaps . Usability News 1.1. http://psychology.wichita.edu/surl/usabilitynews/1W/Sitemaps.htm

Bernard, M. (1999). Sitemap design: Alphabetical or categorical? Usability News 1.2. http://psychology.wichita.edu/surl/usabilitynews/1S/sitemap.htm

Bernard, M., Baker, R., & Fernandez, M. (2002). Paging vs. Scrolling: Looking for the Best Way to Present Search Results. Usability News, 4. 1. http://psychology.wichita.edu/surl/usabilitynews/41/paging.htm

Bernard. M., Fernandez, M., & Hull, S. (2002). The Effects of Line Length on Children and Adults' Online Reading Performance. Usability News, 4, 2. http://psychology.wichita.edu/surl/usabilitynews/42/text_length.htm

Bernard. M., Hamblin, C., & Scofield. B. (2002). Determining Cognitive Predictors of User Performance within Complex Interfaces. Usability News, 4, 2. http://psychology.wichita.edu/surl/usabilitynews/42/cognitive_factors.htm

Bernard, M., & S. Hull, S. (2002). Where Should You Put the Links? Comparing Embedded and Framed/Non Framed Links Usability News, 4. 1. http://psychology.wichita.edu/surl/usabilitynews/41/Link_position.htm

Bernard, M., Lida, B., Riley, S., Hackler, T., & Janzen, K. (2002). A Comparison of Popular Online Fonts: Which Size and Type is Best? Usability News, 4. 1. http://psychology.wichita.edu/surl/usabilitynews/41/onlinetext.htm

Bernard, M., Hull, S., & Drake, D. (2001). Where should you put the links? A comparison of four locations. Usability News 3.2. http://psychology.wichita.edu/surl/usabilitynews/3S/links.htm

Bernard, M., Larsen, L. (2001). What is the best layout for multiple-column web pages? Usability News 3.2. http://psychology.wichita.edu/surl/usabilitynews/3S/layout.htm

Bernard, M., Liao, C., & Mills, M. (2001). Determining the best online font for older adults. Usability News 3.1. http://psychology.wichita.edu/surl/usabilitynews/3W/fontSR.htm

Bernard, M.& Mills, M. (2000). So what is the most legible type, size, and format of common font to use for websites? Usability News 2.2. http://psychology.wichita.edu/surl/usabilitynews/2S/font.htm

Bernard, M.& Mills, M. (2001). Which font to children prefer to read online? Usability News 3.1. http://psychology.wichita.edu/surl/usabilitynews/3W/fontJR.htm

Bernard, M., Mills, Peterson, M., & Storrer, K. (2001). A comparison of popular online fonts: Which are best and when? Usability News 3.2. http://psychology.wichita.edu/surl/usabilitynews/3S/font.htm

Bouch, A., Kuchnisky, A., & Bhatti, N. (2000). Quality is in the eye of the beholder: Meeting users' requirements for Internet quality of service. Proceedings of CHI' 00, 297-304.

Byrne, M. D. (1993). Using icons to find documents: Simplicity is critical. Interchi' 93, 446-452.

Briley, J. & Stoltz, C. (March 7, 1999). Something annoying in the air: Airline web sites. Washington Post, E01.

Chaparro, B., Childs, S., Praheswari, Y., & Rappard, A. (2000). Online shopping: TV's, toasters, and toys! oh my! Usability News. http://psychology.wichita.edu/surl/usabilitynews/3W/web_usability.htm

Charness, N., Bosman, E. (1990). Human factors in design, in J. E. Birren, K. W. Schaie (Eds.), Handbook of the Psychology of Aging, 3, Academic Press, San Diego, CA, pp. 446-463.

Dack.org (1999). Ernst & Young's survey: Best practices for designing shopping cart and checkout interfaces. Retrieved 10/16/01. (defunct page). http://www.dack.com/web/shopping_cart_print.html

Delleart, B. G. C., & Kahn, B. E. (1998). How tolerable is delay?: Consumers' evaluations of internet web sites after waiting. Retrieved 8/20/02:
http://ideas.uqam.ca/ideas/data/Papers/dgrkubcen199864.html

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Ellis, R. D., & Kurniawan, S. H. (2000). Increasing the usability of online information for older users: A case study in participatory design. International Journal of Human-Computer Interaction, 12 (2), 263-276.

Faraday, P. (2001). Attending to web pages. CHI 01' Interactive Poster, 159-160.

Fishler, K. D. (Summer/1989). Kids talk back. Adobe Magazine. Retrieved 8/20/02 (PDF): http://www.adobe.com/products/adobemag/archive/pdfs/
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Fogg, B., Marchall, J., Laraki, O., Osipovich, A., Varma, C., Fang, N., Paul, J., Rangnekar, A., Shon, J., Seani, P., & Treinen, M. (2001). What makes web sites credible? A report on a large quantitative study. Proceedings of CHI 01, 61-68.

Forsythe, C., Ring, L., Grose, E., Bederson, B., Hollan, J., Perlin, K., & Meyer, J. (1996). Human Factors Research and Development for the Internal Web at Sandia National Laboratories: A Review and Update (conference proceedings).

Foss, C. L. (1989). Tools for reading and browsing hypertext. Information Processing Management, 25, 407-418.

Fuccilla, J. & Pizzolato, J. (June/1998). Creating web site designs based on user expectations and feedback. Internetworking. Retrieved 8/20/02: http://www.internettg.org/newsletter/june98/web_design.html

Georgia Tech Research Corporation. GVU's WWW User Survey. Retrieved 8/20/02: http://www.gvu.gatech.edu/user_surveys/

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Groff, L., Liao, C., Chaparro, B., & Chaparro, A. (1999). Exploring how the elderly use the web. Usability News. http://wsupsy.psy.tcwsu.edu/surl/usabilitynews/1S/elderly.htm

Halgren, S., Fernandes, T., & Thomas, D. (1995). Amazing animation: Movie making for kids design briefing. Proceedings of CHI '95.

Hanna, L., Risdan, K., Czerwinski, M., Alexander, K. (1998). The role of usability research in designing children's computer products. Retrieved 8/20/02: http://www.research.microsoft.com/users/marycz/druin98.htm

Hartley, J. (1994) Designing instructional text for older readers: A literature review. Retrieved 8/20/02: http://cogprints.ecs.soton.ac.uk/archive/00000592/00/199802002.html

Hawthorn, D. (2000). Possible implication of aging for interface designers. Interacting with Computers, 12, 507-528.

Hendrix, A. (2001). The nuance of language. San Francisco Chronicle, p. A10.

Horton, W. (1989). Designing and writing online documentation: Help files to hypertext. John Wiley & Sons: New York.

Horton, W. (1997). Designing icons and visual symbols. CHI '97. Retrieved 8/20/02: http://www.acm.org/sigchi/chi97/proceedings/tutorial/wh.htm

Hofstede, G. (1991). Cultures and Organizations: Software of the Mind: Intercultural Cooperation and its Importance for Survival, McGraw Hill, New York.

Huey, E. B. (1968). The psychology and pedagogy of reading. Cambridge, MA: MIT Press.

Jacko, J., A., & Salvendy, G. (1996). Hierarchical menu design: breadth, depth, and task complexity. Perceptual and Motor Skills, 82, 1187-1201.

Jarvenpaa, S., Todd, P. A., (1997). Consumer reactions to electronic shopping on the world wide web. International Journal of Electronic Commerce, 1 (2) 59-88.

Jones, T. (1992). Recognition of animated icons by elementary-aged children. Association for Learning Technology Journal, 1, 40-46.

Jupiter Communications (2000). Targeting teens is a gender game: Focus on marketing to girls and programming to boys. Retrieved 8/20/02 (PDF): http://www.e-global.es/016/016_jupiter_focus.pdf

Kim, J. & Yoo, B. (2000). Toward the optimal link structure of the cyber shopping mall. International Journal of Human-Computer Studies, 52, 531-551.

King, W. C., Dent, M. M., & Miles, E. W. (1991). The persuasive effect of graphics in computer-mediated communication. Computers in Human Behavior, 7, 269-279.

Knoved, L., & Shneiderman, B. (1986). Embedded menus: Selecting items in context. Communications of the ACM, 29, 312-318.

Larson, K., & Czerwinski, M. (1998). Web page design: Implications of memory, structure and scent for information retrieval. Retrieved 8/20/02: http://www.research.microsoft.com/users/marycz/chi981.htm

Lohse, G., & Spiller, P. (1998). Electronic shopping. Communications of the ACM, 41, 81-88.

Lynch, P. & Horton, S. (1999). Web style guide: Basic design principles for creating web sites. Retrieved 8/20/02: http://info.med.yale.edu/caim/manual/contents.html

Maldonado, C. A., & Resnick, M. L. (2002). Do common user interface design patterns improve navigation? Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting, 1315-1319.

Marcus, A., Gould, E. (2000). Cultural dimensions and global web user-interface design: What? So what? Now what? 6th Conference on Human Factors & the Web. Retrieved 8/20/02: http://www.tri.sbc.com/hfweb/marcus/hfweb00_marcus.html

McDonald, S., & Stevenson, R. J. (1998). Effects of text structure and prior knowledge of the learner on navigation in hypertext. Human Factors, 40,18-27.

Mead, S. E., Spaulding, V. A., Sit, R. A., Meyer, B., & Walker (1997). Effects of age and training on world wide web navigation strategies. Proceedings of the Human Factors and Ergonomics Society 41st Annual Meeting, 152-156.

Mills, C. B. & Weldon, L., J. (1987). Reading text from computer screens. ACM Computing Surveys, 4, 329-358.

Morkes, J. & Nielsen, J. (1997). Concise, scannable, and objective: How to write for the Web. Alertbox. Retrieved 8/20/02: http://www.useit.com/papers/webwriting/writing.html

Mullet, K., & Sano, D. (1995). Designing visual interfaces: Communication oriented techniques. SunSoft Press. Mountain View, CA.

Nielsen, J. (1996). Why frames suck (most of the time). Alertbox. Retrieved 8/20/02: http://www.useit.com/alertbox/9612.html

Nielsen J. (1999). Top ten mistakes revisited. Alertbox. Retrieved 8/20/02: http://www.useit.com/alertbox/990502.html

Norman, K. L., & Chin, J. P. (1988). The effect of tree structure on search in a hierarchical menu selection system. Behaviour and Information Technology, 7, 51-65.

Norman, D. A. (1988). The psychology of everyday things. Basic Books New York.

Nygren, E., & Allard, A. (1996). Between the clicks skilled users scanning of pages. Designing for the Web: Empirical Studies. Human Factors and the Web/HTML Conference. Sandia National Laboratories, Albuquerque, NM.

Pagendarm, M., & Schaumburg, H. (2001). Why are users banner-blind? The impact of navigation style on the perception of web banners. Journal of Digital Information. Retrieved 8/20/02: http://jodi.ecs.soton.ac.uk/Articles/v02/i01/Pagendarm/

PC Magazine, ZDNet. (2000). The e-complaint window. Retrieved 8/20/02 (charge): http://www.zdnet.com/ibizmag/stories/reviews/
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PricewaterhouseCooper LLP (2001). E-retail intelligence system: Internet users consumer panel. Retrieved 8/20/02: http://www.pwcglobal.com/extweb/ncpressrelease.nsf/DocID/5D3A769118358D3085256A080071DB10

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Ramsay, J., Barbesi, A., & Preece, J. (1998). Psychological investigation of long retrieval times on the World Wide Web. Interacting with Computers, 10.

Riegelsberger, J., & Sasse, M. (2002). Face it: Photos don't make a web site trustworthy. Proceedings of CHI '02, 742-743.

Retail Foward (2002). Online shopping satisfaction high but frustrations persist retail forward survey reports. Retrieved 8/20/02:
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Selvidge, P. (1999). How long is too long to wait for a website to load? Usability News. http://psychology.wichita.edu/surl/usabilitynews/1s/time_delay.htm

Selvidge, P. (1999). How usable are the airline websites? Usability News. http://psychology.wichita.edu/surl/usabilitynews/1w/Usability_airline.htm

Slatalla, M. (April, 19, 2001). Online shopper: When familiarity breeds temptation. New York Times. Retrieved 8/20/02: http://www.nytimes.com/2001/04/19/technology/19SHOP.html

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Spiller, P., & Lohse, G. (1998). A classification of internet retail stores. International Journal of Electronic Commerce, 2, 2.

Steinbruck, U., Schaumburg, H, Duda, S., & Kruger, T. (2002). A picture says more than a thousand words: Photographs as trust builders in e-commerce websites. Proceedings of CHI '02, 748-749.

Sullivan, T., Norris, C., Soloway, E., & Peet, M. (2000). When kids use the web: A naturalistic comparison of children's' navigation behavior and subjective preferences on two www sites. 6th Conference on Human Factor & the Web. Retrieved 8/20/02: http://www.tri.sbc.com/hfweb/sullivan/Sullivan.html

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